Q. I need to resolve this issue urgently. Could you provide support by phone or in person?
A. We regret to inform you that the THERS Account Help Center does not currently offer support by phone or in person.
Please contact us using the inquiry form below or by email.
THERS Account Help Center — Tokai National Higher Education and Research System
Support hours: 8:30-17:00
Contact Form: https://thersac.icts.thers.ac.jp/hc/ja/requests/new
Email address: acct-help@g.thers.ac.jp
*Please note that inquiries received on weekends, public holidays, or on holidays designated by the Tokai National Higher Education and Research System will be processed on the next business day.
*Depending on the nature of your inquiry and the current volume of requests, it may take some time to receive a response; thank you for your understanding.