【Handover during personnel transfer】 Procedures for taking over a PC from a predecessor or to a successor.

Q. What should I check when taking over a PC that still contains the previous user’s THERS account information?

A. Please follow the steps below when taking over a PC:

*For services other than Microsoft 365 Copilot, please delete authentication history according to the requirements of each service.

*Before performing the steps below, please make sure to back up any necessary files.

1. Delete the previous user’s email profile in Outlook (desktop app).

Operator: [Predecessor] or [Successor]
Delete the [Predecessor]’s email profile.

Operator: [Successor]
Create an email profile and configure the email settings.

Reference: How to Create a New Outlook Mail Profile (After Deleting an Existing Profile)

2. Sign out of Microsoft 365 on the device.

Operator: [Predecessor]
Sign out by following the steps provided on the site below.
Reference: How to sign out of Microsoft 365 on all devices.

Operator: [Successor]
Perform the following steps in the Office desktop apps (such as Word, Excel, Outlook, PowerPoint).

1.  Launch an Office app.
2.  Go to "File" > "Account".
3.  Check that Microsoft 365 Apps for enterprise is displayed under Product Information.
   → If a different product is displayed, stop here.
4.  Select "Switch License".
   → Sign in with the successor’s THERS account.
5.  If the predecessor’s THERS account is shown under "User Information":
   → Select "Sign Out".

3. Sign out from Microsoft 365 Copilot Home.

Operator: [Predecessor] or [Successor]

1.  Access the Microsoft 365 Copilot Home page.
2.  If signed in with the [Predecessor]’s THERS account:
   → Click the user icon at the bottom left and select "Sign Out".

4.Delete the [Predecessor]’s THERS account from "Email & accounts."

Operator: [Predecessor] or [Successor]

1.  Press the Windows key.
2.  Select "Settings (gear icon)".
3.  Select "Accounts".
4.  Select "Email & accounts".
   →If the [Predecessor]’s THERS account is listed, delete it.

5.Disconnect the [Predecessor]’s THERS account from "Access work or school".

Operator: [Predecessor] or [Successor]

1. Press the Windows key.
2.  Select "Settings (gear icon)".
3.  Select "Accounts".

4.  Select "Access work or school".
   →If the [Predecessor]’s THERS account is listed, delete it.