Q. When scanning the QR code with the Microsoft Authenticator app, the message "Device does not trust the certificate configured on the server. Please contact your local IT administrator" appears.
A. Please try the following steps in order and check if the issue improves.
- Restart your smartphone.
- Reinstall the Microsoft Authenticator app.
*Please note that if you reinstall the app, any previously registered multi-factor authentication accounts, such as NU, will also be deleted.