Microsoft 365 Apps (Office applications) are experiencing an issue preventing the installer from being downloaded.(MO1309601)(Restored)
Incident start time：May 13, 2026 – May 14, 2026
Incident details：Microsoft outage
MO1309601: Users may have been unable to initiate Office app installations in the My Account portal found within portal.office.com.
Users that clicked on the button to begin the installation download may have seen that the button disappeared and the download wasn't initiated.
I cannot download Microsoft 365 Apps (Office apps) installer (OfficeSetup.exe) from the My Account page.
Status：Microsoft is investigating the cause. We will update this page as soon as we have the latest information.
How to obtain the Microsoft 365 Apps (Office apps) installer: Please contact THERS account Help Center. When contacting us, please include your OS in the "Details of your question." We will provide a special download URL.
May 14, 2026 4:43 Service restored.