Q. How do I clear the Microsoft Teams cache on Windows?
A. Please refer to the steps below.
*Please note that clearing the Teams cache will reset settings such as layout and notifications.
- Sign out of Microsoft Teams and close the app.
- Click the "Windows icon" > "Settings (gear)" > "Apps" in order.
- Click "Installed apps".
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Type "Microsoft Teams" in the search box.
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Click "More options (…)" next to the app, then select "Advanced options".
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Scroll down to the middle of the page and click "Reset" under the Reset section.
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When the confirmation message appears saying "This will permanently delete the app's data on this device, including your preferences and sign-in details.", click "Reset".
- Restart the Teams app.
If you are using a Mac, please refer to the following site.
Reference: Clear the Teams client cache
*Make sure to check the section for "New Teams".