How to Manage Multi-Factor Authentication for a THERS Account when Changing to a New Smartphone?

Q. How to manage multi-factor authentication for a THERS account when changing to a new smartphone?

A. Please reconfigure multi-factor authentication.

■If phone number authentication is already registered:

1. Please sign in to the Microsoft 365 Copilot Home as instructed in the article below.

   Authentication method using a phone number.

2. Please reconfigure the Microsoft Authenticator app according to the instructions in the article below.

   How to reconfigure the Microsoft Authenticator app.
   *On your new device, install the Microsoft Authenticator app and scan the QR code as part of the setup process.

■If your previous smartphone is still available:

　OR

■If you are still signed in to the Microsoft 365 Copilot Home:

Please reconfigure the Microsoft Authenticator app according to the instructions in the article below.

How to reconfigure the Microsoft Authenticator app.
*On your new device, install the Microsoft Authenticator app and scan the QR code as part of the setup process.

■If phone number authentication is not registered:

Administrator action required: Clearing multi-factor authentication registration.

   Please submit your request using the following inquiry form:

  　THERS Account Inquiry Form